Avatar

Customer Success

  • Total activity 590
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 1 user
  • Votes 6
  • Subscriptions 449

Activity overview

Latest activity by Customer Success
  • Customer Success created an article,

    How to Manage Payment Configuration

    On the Payment Configuration page, you can manage which payment method that will appear on your Moka App. Here are the steps to manage Payment Configuration:  Login to backoffice Moka. Select men...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote
  • Customer Success created an article,

    Cermati Integration

    Cermati is an insurance broker and consultant. Through partnership and integration with Moka, Cermati is offering FLEXAS, a property insurance, to protect your business.  Cermati integration is ava...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Customer Success created an article,

    How to View Your Email Master

    Email Master is the email that you used for Moka account registration. When you want to request for retraining or assistance from the Customer Support team, you need to provide the email master of ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Customer Success created an article,

    Frequently Asked Question About Inventory

    Why is my item stock does not decrease when my item stock tracking (for inventory) is activated and what should I do for further troubleshooting? If you are experiencing issues like the above, che...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Customer Success created an article,

    How to Solve Login Backoffice Moka Issue

    Look at this cannot login backoffice Moka troubleshooting video:  Here is the steps to troubleshoot when you cannot login to the backoffice:  Check the internet setting by clicking + R. Type ping...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Customer Success created an article,

    How to Add Bill to Table on App

    You can add bill on customers' table if there is additional order.  Here is the steps to add bill to customers' table:  Open Moka App.  Visit menu TABLE MAP.  Select Add New Bill. Input the number...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Customer Success created an article,

    How to Solve Offline Data Issue

    Offline Data happens when your customers' transaction data cannot sync with the Moka system due to internet connection issues or other reasons.  To avoid losing offline data, you need to back up yo...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Customer Success created an article,

    How to Clone Outlet

    By using this clone outlet feature, You do not need to import all of your data, such as items, sales type, and others. Here is the steps how to clone outlet: Login to backoffice Moka.  Visit menu ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Customer Success created an article,

    Frequently Asked Questions About E-Wallet

    How long is the e-wallet activation process? The e-wallet activation process depends on each e-wallet provider: GopayThe activation Gopay process will take 20-30 working days. OVOThe activation OV...

    • Edited
    • 1 follower
    • 0 comments
    • 2 votes
  • Customer Success created an article,

    Network Recommendation

    Here is the network recommendation and the steps to configure the settings. Click the link below to jump to a specific topic: Configuration A : Private Wi-Fi Configuration B : Public Wi-Fi Config...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes