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Customer Success

  • Total activity 442
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Activity overview

Latest activity by Customer Success
  • Customer Success created an article,

    How Customers Order Product via Facebook Shop

    Customers can order your online products using Facebook Shop by typing your business online name on the search column or scrolling down to find your online shop from the list of online shops in the...

    • Edited
    • 1 follower
    • 0 comments
    • 15 votes
  • Customer Success created an article,

    How to Integrate with Facebook and Instagram Shop

      How to Integrate with Facebook and Instagram Shop You must use a computer or laptop in doing these steps below. This integration process can be done by business category of Retail.  Watch this vi...

    • Edited
    • 2 followers
    • 0 comments
    • 9 votes
  • Customer Success created an article,

    How to Accept GoStore Order Using Moka App

    Before accepting GoStore order, you must download Moka POS application in Play Store first.  Click here to download Moka POS application.  Here are the steps to accept GoStore order using Moka App:...

    • Edited
    • 1 follower
    • 0 comments
    • 59 votes
  • Customer Success created an article,

    How to Connect to RPP02N Printer

    Here are the steps to connect to RPP02N printer:  Press on the POWER button until there is a red light appears to turn on the RPP02N printer. Turn on the bluetooth on the device you are using to...

    • Edited
    • 1 follower
    • 0 comments
    • -11 votes
  • Customer Success created an article,

    How to View Customers' Feedback

    When you send a receipt to your customer via SMS or email, they will receive a link to leave a feedback for your business.  Here are the steps to view your customers' feedback:  Login to backoffic...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote
  • Customer Success created an article,

    Circle Media Integration

    Circle Media is a Digital Menu Board system, which helps restaurants to upload their menu from Moka backoffice to the digital menu board. Circle Media integration is available on the App Marketpla...

    • Edited
    • 1 follower
    • 0 comments
    • -2 votes
  • Customer Success created an article,

    How to Add Bill to Table on App

    You can add bill on customers' table if there is additional order.  Here is the steps to add bill to customers' table:  Open Moka App.  Visit menu TABLE MAP.  Select Add New Bill. Input the number...

    • Edited
    • 1 follower
    • 0 comments
    • -1 votes
  • Customer Success created an article,

    Network Recommendation

    Here is the network recommendation and the steps to configure the settings. Click the link below to jump to a specific topic: Configuration A : Private Wi-Fi Configuration B : Public Wi-Fi Config...

    • Edited
    • 1 follower
    • 0 comments
    • 4 votes
  • Customer Success created an article,

    Barcode Scanner Recommendation

    You can purchase barcode scanner at Tokopedia Moka here. Here are the barcode scanner that are compatible with Moka App: Symcode Barcode Scanner Star mPop Barcode Scanner   Symcode Barcode Scanne...

    • Edited
    • 1 follower
    • 0 comments
    • -1 votes
  • Customer Success created an article,

    Getting Started with Moka POS

    Welcome to the start of your journey with Moka! Let's read the guide below to learn how to use Moka POS to grow your business. List of Getting Started Lessons Lesson 1: What to Prepare (5 minutes)...

    • Edited
    • 2 followers
    • 0 comments
    • 65 votes