Terms and Conditions of Order Expiration Time Limit

 

GoStore allows you to send products throughout Indonesia with the support of various couriers or logistics partners that can be tailored to your needs. The next thing you need to pay attention to is the speed of processing orders and shipping so that buyer satisfaction is maintained, make sure you send the order according to the applicable receipt and delivery confirmation deadlines.


The following is a description of the deadline for receiving and sending orders based on the time the order was received and the type of courier:

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Notes:

  • Expiration time limit is based on order paid date
  • Exclude public holiday and weekends

Go-Send

* This term applies for all GoStore business categories (Retail and Retail - F&B)

* For Retail - F&B merchants should accept the order as soon as possible

* For Go-Send SAME DAY, request pickup window time will be available on 08:00 - 15:00

* For Go-Send INSTANT, request pickup window time will be available for 1x24 hour time

Regular

* For Regular service, request to pick up goods can be done at any time (depending on the transaction time of the sending agent)

* The deadline for pick-up by shipper agents is 15:00. Pick up requests before 15:00 will be picked up on the same day by the shipper agent. Pick up requests after 3:00 p.m. will be processed the following day

Simulation of receipt of orders with a delivery time limit with the courier service method Standard / Regular Shipping

  1. Regular Shipping Simulation on Monday - Friday
    hc_1.png
    Orders received on Monday at 18.00 have a maximum time limit for receiving orders of 1x24 hours, namely Tuesday and 2x24 hours for pickup requests starting from the time the order came in so the maximum limit is Wednesday at 18.00

  2. Regular Delivery Simulation on Saturdays and Sundays
    HC_2.png
    Orders received on Friday at 11.00 have a maximum time limit for receiving orders on Monday at 11.00 because Saturday and Sunday are not counted as working days. Requests for pickup requests are counted 2x24 hours working days so that the maximum is on Tuesday at 11.00

  3. Simulation of Regular Delivery on National Holidays
    hc_3.png
    Orders received on Monday at 18.00 have a maximum time limit for receiving orders on Wednesday at 18.00 because Tuesday is a national holiday and is not counted as a working day. Requests for pickup requests are counted 2x24 hours working days so that the maximum is on Thursday at 18.00

To use or manage the courier you want, please activate Logistic Services immediately

 

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