How to View Customers' Feedback

When you send a receipt to your customer via SMS or email, they will receive a link to leave a feedback for your business. 

Here are the steps to view your customers' feedback: 

  1. Login to backoffice Moka

  2. Visit menu CUSTOMERS

  3. Select Feedback

  4. Set the time range to see your customer's feedback within the selected time. 

  5. You can see your customer's name and their feedback about your business. Click on a feedback to view the receipt particulars and reply to the feedback. 

  6. Type your response for the feedback and click Reply

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