How to View Customers' Feedback

When you send a receipt to your customer via SMS or email, they will receive a link to leave a feedback for your business. 

Here are the steps to view your customers' feedback: 

  1. Login to backoffice Moka

  2. Visit menu CUSTOMERS

  3. Select Feedback

  4. Set the time range to see your customer's feedback within the selected time. 

    cara_melihat_masukan_pelanggan.png

  5. You can see your customer's name and their feedback about your business. Click on a feedback to view the receipt particulars and reply to the feedback. 

    how_to_see_customers_feedback.PNG
  6. Type your response for the feedback and click Reply

    cara_melihat_masukan_pelanggan_mokapos.PNG
Was this article helpful?
0 out of 0 found this helpful

Comments

0 comments

Please sign in to leave a comment.

Still Have Questions?

Our customer care team is here for you!

Contact Us