How to Solve Offline Data Issue

Offline Data happens when your customers' transaction data cannot sync with the Moka system due to internet connection issues or other reasons. 

To avoid losing offline data, you need to back up your Moka App data. 

Learn how to back up Moka App for iOS users here:


Here is the steps to solve offline data issue: 

  1. Download and install iMazing on your computer. 
  2. Open iMazing on your computer. 
  3. Connect your iPad with your computer. 
  4. You will receive a notification on your iPad, click Trust.
    • If you assign a password on your iPad, insert your password. 
  5. Tap on Later.
  6. On the menu section, click Manage Apps.
  7. Press the Device section, then click Moka.
  8. Click the arrow icon, then tap on Back Up App Data.
  9. Select which folder to back up data Moka App data on your computer, then click Next.

Congratulations! You have successfuly back up your Moka App data. 

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