Frequently Asked Questions, and Terms & Conditions Related to E-Wallet



  1. How long is the e-wallet activation process? 

    The e-wallet activation process depends on each e-wallet provider: 

    The activation Gopay process will take 20-30 working days. 

    The activation OVO will take 3-5 working days. 

    DANA and LinkAja
    The activation DANA and LinkAja will take 10-14 working days. 

    The activation Kredivo will take 2-3 working days. 

    Akulaku (Only for Food & Beverages businesses in Jabodetabek)
    The activation Kredivo will take 5 working days. 

    Alipay and WeChat Pay
    The activation Alipay and WeChat Pay will take 3-5 days only for top cities.

  2. How can I receive e-wallet cashback promo for my outlet?
    Get your cashback promo according to your activated e-wallets here: 

    No cashback promo since March 2020. 

    Cashback promo is approved and selected by OVO. The requirement for your outlet to have cashback promo are here: 
    • Your outlet is located in the top 4 cities in Indonesia.
    • Your outlet is included on the Account Management (AM) list. 
    • Your other existing outlets have been approved by OVO before. 
    • You have OVO EDC.

      No cashback promo at this moment.

      No cashback promo at this moment.

      Cashback promo is approved and selected by Kredivo. 

      No cashback promo at this moment.

Those are the most frequently asked questions regarding e-wallets.

If you need more detailed information, kindly access the Terms and Conditions of e-wallet use at Moka through the following link.


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