Frequently Asked Questions About E-Wallet

  • How long is the e-wallet activation process? 

    The e-wallet activation process depends on each e-wallet provider: 

    Gopay
    The activation Gopay process will take 20-30 working days. 

    OVO
    The activation OVO will take 3-5 working days. 

    DANA and LinkAja
    The activation DANA and LinkAja will take 10-14 working days. 

    Kredivo
    The activation Kredivo will take 2-3 working days. 

    Akulaku (Only for Food & Beverages businesses in Jabodetabek)
    The activation Kredivo will take 5 working days. 

    Alipay and WeChat Pay
    The activation Alipay and WeChat Pay will take 3-5 days only for top cities.



  • How can I receive e-wallet cashback promo for my outlet?
    Get your cashback promo according to your activated e-wallets here: 

    Gopay 
    No cashback promo since March 2020. 

    OVO 
    Cashback promo is approved and selected by OVO. The requirement for your outlet to have cashback promo are here: 
    • Your outlet is located in the top 4 cities in Indonesia.
    • Your outlet is included on the Account Management (AM) list. 
    • Your other existing outlets have been approved by OVO before. 
    • You have OVO EDC.

      DANA
      No cashback promo at this moment.

      LinkAja 
      No cashback promo at this moment.

      Kredivo 
      Cashback promo is approved and selected by Kredivo. 

      Akulaku
      No cashback promo at this moment.
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