Frequently Asked Questions About Hardware

  • Does Moka sell printer? If yes, where can I buy a printer from Moka? 

    Yes, we provide printer purchases. You can view our
    Moka web, which will be directed to Moka Tokopedia. 

  • What should I do if I receive hardware that is defected or wrong? 

    If it is the wrong product, check your Jurnal to check whether the hardware you purchased matches the one you have. If it does not match or is defected when first received, send an email to the Customer Support team at support@mokapos.com and cc to warehouse@mokapos.com. Attach your name, email used for activation, invoice number in Jurnal, photo, or video of the damage. 

  • How long is the estimation for Moka's hardware delivery? 

    For Jabodetabek delivery, your hardware will arrive between 3-5 working days. For Non-Jabodetabek delivery, your hardware will arrive between 3-7 working days.

    If you want to use
    JNE YES service, your hardware will arrive faster between 1-3 working days.
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