You can refund or cancel a transaction using Moka when facing operational issues or customers who want to cancel their order.
Notes: Refund is only applicable to Moka app that is connected to the Internet.
Here are the steps to refund:
- Open Moka app.
- Select Menu.
- Choose Activity.
- Select which transaction you wanted to cancel.
- Click Select Refund.
- Select which item you wanted to return.
- Insert the reason on the Reason for Refund field.
- Click Refund.