How to Choose Void Item Reason

Void items means the order that was cancelled. You can choose the reason for cancelling orders (void item) on Moka App. This will make it easier to monitor who cancelled the order and the reason for the cancellation.

Here is the steps to cancel an order and choose the reason for cancelling the order (void item):

  1. You can cancel the order by pressing the order that you want to cancel and click Void Item.


  2. Reducing item quantity is also a way to cancel an order. 


  3. You are able to swipe left to cancel an order.


  4. After cancelling the order, you are able to choose void item reason.


  5. Click Void.

Congratulations! You have successfully cancelled an order and choose void item reason.

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