How to Choose Void Item Reason

Void items means the order that was cancelled. You can choose the reason for cancelling orders (void item) on Moka App. This will make it easier to monitor who cancelled the order and the reason for the cancellation.

Here are the ways to select reason for item cancellation (void item):

How to Choose Void Item Reason Using Item Menu 

Here are the steps to choose void item reason using item menu: 

  1. Open Moka App. 

  2. Select the item that you want to cancel. 

  3. Drag the item menu box to the bottom section, then click Void Item.

  4. Select the cancellation order reason. Then, click Void.

    cara_memilih_alasan_pembatalan_pesanan__void_item_.gif

How to Choose Void Item Reason Using Quantity

Here are the steps to choose void item reason using quantity: 

  1. Open Moka App. 

  2. Select the item that you want to cancel. 

  3. Decrease the item quantity, then click Save

  4. Select the cancellation order reason. Then, click Void.

    cara_memilih_alasan_pembatalan_pesanan.gif

How to Choose Void Item Reason Using Menu List

Here are the steps to choose void item reason using menu list: 

  1. Open Moka App. 

  2. Swipe the item that you want to cancel, then click Void.

  3. Select the cancellation order reason. Then, click Void.

    cara_memilih_alasan_pembatalan_pesanan__void_items_.gif

Selamat! Anda berhasil membatalkan pesanan dan memilih alasan pembatalan pesanan. 

 

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