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Terms and Conditions Ba Ba Back (Bebas Bagi Cashback) Promo
Don’t miss the chance to get a GoPay Cashback Support of up to Rp 5,000,000 with every purchase of Moka’s annual subscription. With the GoPay Cashback Support that you receive, you will be able to give a GoPay Cashback Promo to your customers.
How can I get this promo?
- Contact Moka Team at 1 500 970 and express your interest to join the “Ba Ba Back” promo
- Or you can also contact our Sales Team through WhatsApp (+62 811-1168-999), expressing your interest to join the “Ba Ba Back” promo
- Our Sales Team will further assist you to join the “Ba Ba Back” promo
General Terms and Conditions:
- This program only valid for business operating in Indonesia
- This program is valid for merchant who are annually subscribing with a normal subscription price; valid for all available payment methods
- This program can’t be combined with other ongoing offering / promotion / and discounts
- This program required merchants to activate a Moka-integrated GoPay account once subscription has started
- Moka has the right to change the terms and conditions without any prior notifications
*For merchants planning to open 5 outlets or more, additional discounts may be considered.
GoPay Cashback Terms and Conditions:
- Maximum GoPay Cashback Support that will be given is up to Rp 5,000,000 per merchant throughout the three-months period. This is equivalent to around 250 transactions.
- With the GoPay Cashback Support, you will be able to give up to Rp 20,000 GoPay cashback to your customer with a minimum purchase of Rp 20,000
- Maximum 1 cashback per customer per month
Frequently Asked Question (FAQ)
How can I activate my GoPay?
- You can activate your GoPay by completing a GoPay registration form here.
- You will be required to submit several documents such as KTP, NPWP, Akta Pendirian Usaha, SK Hukum, HAM, SIUP, TDP, etc.
- If you are having difficulties in completing the form, you can contact our Sales Team for assistance
- Once registration form is completed, it will take 7-10 business days to process your application and have it approved.
How can I give GoPay Cashback to my customers?
- Once your GoPay application is approved and your GoPay is activated, you can start giving your GoPay Cashback starting every 1st or 15th every month.
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- If your Moka POS and GoPay are activated between the 21st and 5th, you can start giving GoPay cashback on the 15th
- If your Moka POS and GoPay are activated between the 6th and 20th, you can start giving GoPay cashback on the 1st of the next month
- If you wish to start the campaign at a later date, you can inform your respective Sales agent
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- To help your customer know that a GoPay Cashback promo is currently running, we will provide you with a promotion material in a form of tent card. This promotion material should be received in 10-20 days after the 5th or the 20th every month.
- Once your GoPay Cashback promotion campaign starts, you can give GoPay promo to your customers within the next 3 months from the starting date.
What if my GoPay application is rejected?
- You will receive a notification email once your GoPay application is being rejected
- Your respective Sales agent will also notify you once your GoPay application is being rejected
- When this happen to you, you can simply revise and resubmit your application, OR
- Request for a promo change through our Sales Team within the same month of your Moka POS activation month
- A promo change can only be done before your GoPay application is approved or after your GoPay application is rejected. There will be no refund given once your GoPay application has been approved.
Why is my GoPay application being rejected?
When your GoPay application is rejected, it is most likely that the provided documents were not complete or did not follow the guidelines. Your respective Sales agent will be assisting you to complete the missing documents, revise the application, and resubmit it for it to be approved.
How can I know how much cashback have I gave?
Unfortunately, there are currently no notifications for you to know how much cashback has been given.
I already have GoPay in a form of Static QR from GoBiz. Will I still be able to apply for GoPay in Moka for this program?
To join this program, GoPay is a form of Dynamic QR (as what is being integrated into Moka) is needed. You can apply for another GoPay wallet through Moka.
I already have GoPay before and have a cashback promo running. If I join this program, will there be 2 cashback promo running?
Yes, if you already have GoPay with a running cashback promo, there will be 2 promos running at the same time.
Is this program open to all types and business categories?
Yes, this cashback promo is open to all types of merchants, starting from Food and Beverages, Retail, Professional Services, etc.
How to Solve Offline Data Issue
Offline Data happens when your customers' transaction data cannot sync with the Moka system due to internet connection issues or other reasons.
To avoid losing offline data, you need to back up your Moka App data.
Here is the steps to solve offline data issue:
- Download and install iMazing on your computer.
- Open iMazing on your computer.
- Connect your iPad with your computer.
- You will receive a notification on your iPad, click Trust.
- If you assign a password on your iPad, insert your password.
- Tap on Later.
- On the menu section, click Manage Apps.
- Press the Device section, then click Moka.
- Click the arrow icon, then tap on Back Up App Data.
- Select which folder to back up data Moka App data on your computer, then click Next.
Congratulations! You have successfuly back up your Moka App data.
Moka Capital FAQ
The following are answers to frequently asked questions (FAQ) on Moka Capital:
- Do I need collateral in my loan/funding application?
You do not need to prepare for a collateral, but make sure you have supporting documents that are subject to submission such as: KTP, NPWP, and Family Card. But the documents required by each financial partner may be different, so check prior to applying. - How can I see the status of my loan/funding application?
You can always check the status of your application via Backoffice, but the Moka Capital team will also provide email updates. You can always contact our customer care team at 1500 970 (ext. 2). - My loan/funding application was rejected, can I submit another application?
You can reapply to a different Moka Capital lending partners. One thing you should always make sure is that your business profile and performance is in line with the financial terms & conditions of the lending partner.
You can also read more from the article "3 Hal yang Perlu Diperhatikan Saat Mengajukan Modal di Moka Capital" (in Bahasa Indonesia) that is on the Moka Blog, to learn more about things to look for during your application process.
- How long is the duration of the loan/funding application at MOKA Capital until the credit review process is completed?
- Term Loan
- KoinWorks: up to 6 working days
- Modalku: 3-5 working days
- Commonwealth Bank:
- 1 business day to get confirmation of the results of credit reviews and loan information offered
- 14 business days for the loan verifying process
- You need to create a Commonwealth Bank account at a nearby branch to be able to receive loan funds.
- Term Loan
Frequently Asked Questions, and Terms & Conditions Related to E-Wallet
- How long is the e-wallet activation process?
The e-wallet activation process depends on each e-wallet provider:
Gopay
The activation Gopay process will take 20-30 working days.
OVO
The activation OVO will take 3-5 working days.
DANA and LinkAja
The activation DANA and LinkAja will take 10-14 working days.
Kredivo
The activation Kredivo will take 2-3 working days.
Akulaku (Only for Food & Beverages businesses in Jabodetabek)
The activation Kredivo will take 5 working days.
Alipay and WeChat Pay
The activation Alipay and WeChat Pay will take 3-5 days only for top cities. - How can I receive e-wallet cashback promo for my outlet?
Get your cashback promo according to your activated e-wallets here:
Gopay
No cashback promo since March 2020.
OVO
Cashback promo is approved and selected by OVO. The requirement for your outlet to have cashback promo are here:- Your outlet is located in the top 4 cities in Indonesia.
- Your outlet is included on the Account Management (AM) list.
- Your other existing outlets have been approved by OVO before.
- You have OVO EDC.
DANA
No cashback promo at this moment.
LinkAja
No cashback promo at this moment.
Kredivo
Cashback promo is approved and selected by Kredivo.
Akulaku
No cashback promo at this moment.
Those are the most frequently asked questions regarding e-wallets.
If you need more detailed information, kindly access the Terms and Conditions of e-wallet use at Moka through the following link.
Frequently Asked Questions (FAQ)
Will there be training when I subscribe, and how do I submit a training request?
Moka's technical team will provide training when you start subscribing it. Training materials that will be taught around the use of applications, backoffice, and hardware.
If you still need training in the middle of the subscription period, please contact our support team at 1500970 ext. 2 or Whatsapp to 08119956652.
What if I can't login to the App?
There are several possibilities why you can't log into the Moka application. You can try several ways according to the following constraints:
A. If Forgot Password
- Click Forgot Password on the backoffice/application login page
- Check the verification link sent to the registered email address
- verify your account on the email
B. If You Don't Get Email Verification
- Try logging in by entering the cellphone number that has been used, then:
- Select the Account Settings > Account menu and do the lever again
- Check the verification link sent to the registered email address
- verify your account on the email
C. If other technical problems happened,
please do 3R:
- Re-Open: close the Moka app allu reopen it and try to login
- Re-login: first log out of the Moka app and log back in
- Re-install: When the Moka app doesn't respond at all, please re-install your Moka App
How do I order a Moka POS compatible printer, and are there any device recommendations?
You can order printers and other devices according to Moka POS's recommendations on the following Tokopedia page:
https://www.tokopedia.com/mokapointofsale/
In addition, you can also order the device from the sales team that helps you subscribe.
How do I renew my Moka Account subscription?
You can check the status of your subscription, renew it, and pay the Moka subscription fee through the billing menu in the Moka Back Office. Learn how here.
What is GoStore?
GoStore is an online selling platform with an exclusive website base that can be integrated with various social media. By using GoStore, you have the opportunity to have an online store with an exclusive domain to sell your products.
Please learn more about it here.
Do I have to subscribe Moka if I want to use GoStore?
That's right, you need to subscribe to Moka if you want to take advantage of GoStore services. If you have subscribed, you only need to create a GoStore domain through the Moka backoffice. Learn how here.
