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Moka Capital FAQ
The following are answers to frequently asked questions (FAQ) on Moka Capital:
- Do I need collateral in my loan/funding application?
You do not need to prepare for a collateral, but make sure you have supporting documents that are subject to submission such as: KTP, NPWP, and Family Card. But the documents required by each financial partner may be different, so check prior to applying. - How can I see the status of my loan/funding application?
You can always check the status of your application via Backoffice, but the Moka Capital team will also provide email updates. You can always contact our customer care team at 1500 970 (ext. 2). - My loan/funding application was rejected, can I submit another application?
You can reapply to a different Moka Capital lending partners. One thing you should always make sure is that your business profile and performance is in line with the financial terms & conditions of the lending partner.
You can also read more from the article "3 Hal yang Perlu Diperhatikan Saat Mengajukan Modal di Moka Capital" (in Bahasa Indonesia) that is on the Moka Blog, to learn more about things to look for during your application process.
- How long is the duration of the loan/funding application at MOKA Capital until the credit review process is completed?
- Term Loan
- KoinWorks: up to 6 working days
- Modalku: 3-5 working days
- Commonwealth Bank:
- 1 business day to get confirmation of the results of credit reviews and loan information offered
- 14 business days for the loan verifying process
- You need to create a Commonwealth Bank account at a nearby branch to be able to receive loan funds.
- Term Loan
How to Solve Offline Data Issue
Offline Data happens when your customers' transaction data cannot sync with the Moka system due to internet connection issues or other reasons.
To avoid losing offline data, you need to back up your Moka App data.
Here is the steps to solve offline data issue:
- Download and install iMazing on your computer.
- Open iMazing on your computer.
- Connect your iPad with your computer.
- You will receive a notification on your iPad, click Trust.
- If you assign a password on your iPad, insert your password.
- Tap on Later.
- On the menu section, click Manage Apps.
- Press the Device section, then click Moka.
- Click the arrow icon, then tap on Back Up App Data.
- Select which folder to back up data Moka App data on your computer, then click Next.
Congratulations! You have successfuly back up your Moka App data.
Frequently Asked Questions, and Terms & Conditions Related to E-Wallet
- How long is the e-wallet activation process?
The e-wallet activation process depends on each e-wallet provider:
Gopay
The activation Gopay process will take 20-30 working days.
OVO
The activation OVO will take 3-5 working days.
DANA and LinkAja
The activation DANA and LinkAja will take 10-14 working days.
Kredivo
The activation Kredivo will take 2-3 working days.
Akulaku (Only for Food & Beverages businesses in Jabodetabek)
The activation Kredivo will take 5 working days.
Alipay and WeChat Pay
The activation Alipay and WeChat Pay will take 3-5 days only for top cities. - How can I receive e-wallet cashback promo for my outlet?
Get your cashback promo according to your activated e-wallets here:
Gopay
No cashback promo since March 2020.
OVO
Cashback promo is approved and selected by OVO. The requirement for your outlet to have cashback promo are here:- Your outlet is located in the top 4 cities in Indonesia.
- Your outlet is included on the Account Management (AM) list.
- Your other existing outlets have been approved by OVO before.
- You have OVO EDC.
DANA
No cashback promo at this moment.
LinkAja
No cashback promo at this moment.
Kredivo
Cashback promo is approved and selected by Kredivo.
Akulaku
No cashback promo at this moment.
Those are the most frequently asked questions regarding e-wallets.
If you need more detailed information, kindly access the Terms and Conditions of e-wallet use at Moka through the following link.
Important Information Regarding COVID-19
How to Run Business During Pandemic
More About Moka. What Do You Want to Learn Today?
Frequently Asked Questions (FAQ)
Will there be training when I subscribe, and how do I submit a training request?
Moka's technical team will provide training when you start subscribing it. Training materials that will be taught around the use of applications, backoffice, and hardware.
If you still need training in the middle of the subscription period, please contact our support team at 1500970 ext. 2 or Whatsapp to 08119956652.
What if I can't login to the App?
There are several possibilities why you can't log into the Moka application. You can try several ways according to the following constraints:
A. If Forgot Password
- Click Forgot Password on the backoffice/application login page
- Check the verification link sent to the registered email address
- verify your account on the email
B. If You Don't Get Email Verification
- Try logging in by entering the cellphone number that has been used, then:
- Select the Account Settings > Account menu and do the lever again
- Check the verification link sent to the registered email address
- verify your account on the email
C. If other technical problems happened,
please do 3R:
- Re-Open: close the Moka app allu reopen it and try to login
- Re-login: first log out of the Moka app and log back in
- Re-install: When the Moka app doesn't respond at all, please re-install your Moka App
How do I order a Moka POS compatible printer, and are there any device recommendations?
You can order printers and other devices according to Moka POS's recommendations on the following Tokopedia page:
https://www.tokopedia.com/mokapointofsale/
In addition, you can also order the device from the sales team that helps you subscribe.
How do I renew my Moka Account subscription?
You can check the status of your subscription, renew it, and pay the Moka subscription fee through the billing menu in the Moka Back Office. Learn how here.
What is GoStore?
GoStore is an online selling platform with an exclusive website base that can be integrated with various social media. By using GoStore, you have the opportunity to have an online store with an exclusive domain to sell your products.
Please learn more about it here.
Do I have to subscribe Moka if I want to use GoStore?
That's right, you need to subscribe to Moka if you want to take advantage of GoStore services. If you have subscribed, you only need to create a GoStore domain through the Moka backoffice. Learn how here.
